Do I have to pay extra for shipping and handling?
Nope! TB12 Meals ship to anywhere in the United States for FREE!
When will my first order ship?
All first orders placed by Sunday night at 8pm EST will arrive by Wednesday. If your order is placed after Sunday night at 8pm, you will receive your order by the following Wednesday. All recurring orders of TB12 Meals are delivered on Thursdays and Fridays with a guaranteed arrival by Saturday, in case of a delay in the carrier network.
If you have any questions on when you can expect your first order, please email us at TB12@thegoodkitchen.com or click the chat icon in the lower righthand corner of your screen.
It looks like there may be an issue with my shipment. What should I do?
When your order leaves our facility, control and responsibility over the package are transferred completely to our carrier network - primarily UPS. If you notice an issue with your scheduled delivery, please reach out to UPS at 1 (800) 742-5877. If the issue is not resolved, contact our Membership Team at TB12@thegoodkitchen.com and we will assist in resolving the issue.
How do I change my shipping information after my order is placed?
If you need to change your shipping information, please contact our Membership Team ASAP at TB12@thegoodkitchen.com. If the order has not been filled yet, we are glad to correct the information on your behalf. If the order has already been shipped however, we are unfortunately not able to adjust any delivery information.
Sign up with UPS My Choice to track your shipment.
I am going out of town and don’t want to miss any of my tasty deliveries. What can I do?
Take us with you, or better yet, let’s meet there! All you have to do is send us the address of where you will be and we’ll make sure your nutritious and tasty meals accompany you. Alternatively, you can suspend your membership while you are out of town.
100% product guarantee
We stand by our product and guarantee your meals to be perfect on arrival. We love our customers and want to do everything in our power to make things right should a problem arise. If you have an issue with our product, please contact our Member Services team. You may be asked to provide a photo of the issue to help us improve our processes going forward.
Due to the prepared nature of our meals, we cannot accept returned meals. Should there be an issue with your delivery due to weather or other unforeseen circumstances, our staff will work in conjunction with FedEx as diligently as possible to correct those issues.
Our products are perishable and not eligible for returns. If food safety is compromised prior to unboxing as indicated in our 100% Product Guarantee, we will issue a store credit to cover a replacement order.
Any issues due to customer error may be eligible for store credit if deemed appropriate. Customer errors include but are not limited to: cancelling a subscription after an order is placed, providing inaccurate shipping information, or failure to apply a discount code prior to checkout.